1. Website Use, Quotations & Orders

These terms apply when you use the Security Operator website, request a quotation or place an order. Product details, availability, prices and estimated production times are confirmed in the quotation or written order confirmation.

Please review the written quotation carefully, including the products, quantities, sizes, artwork, price and delivery arrangements. An order proceeds once Security Operator has accepted it in writing and any required payment, deposit or approvals stated in the quotation have been completed. If order-specific details differ from these general terms, the written quotation or order confirmation will apply to those details.

Prices and delivery charges will be confirmed before the order is accepted. The standard courier fee is R100 for general orders delivered within South Africa. If an unusually large, heavy or bulky order needs a more costly delivery service, Security Operator will provide a shipping quote and obtain your agreement to any additional charge before confirming the order.

2. Artwork, Approval & Production

Artwork and permissions
You confirm that you own or have permission to use any artwork, logos, photographs, wording or other material you provide. You authorise Security Operator to use that material to prepare and fulfil your order. Security Operator may decline material that appears unlawful or appears to infringe another person’s rights.

Checking and approving your order
Before production, carefully check any proof or order details supplied by Security Operator, including spelling, names, sizes, quantities, colours, placement and product selection. Production will follow the details you approve. Contact Security Operator promptly if something in the proof or confirmation is incorrect.

Printed results and timing
Colours can look different on screens than they do on a finished product, and results may vary between materials and printing processes. Production estimates depend on the confirmed products, artwork approval and order requirements. Security Operator will advise you if a material change to the agreed timing is needed.

3. Changes, Cancellations, Returns & Customer Rights

Changes and cancellations
Contact Security Operator as soon as possible if you need to change or cancel an order. Changes may not be possible after materials have been prepared or production has started. If Security Operator agrees to a cancellation at that stage, any amount charged will reflect work already completed or costs already committed, as permitted by applicable law.

Problems with an order
If an item arrives damaged, defective or different from the agreed order, contact Security Operator promptly with your order details and, where possible, clear photographs. Security Operator will review the issue and work with you on an appropriate resolution.

Nothing in these terms limits or excludes any customer right or remedy that cannot lawfully be limited or excluded under South African law.